CustomerCare Program

During our 10 year history of helping clients solve their Oracle problems, our aspirations and desires for success has driven considerable growth in revenues and our team – this is all good, however from time to time, we may have struggled to balance focus on client achievements with the pains of growth and success.

Many of our clients have supported Rocela since the beginning of our journey and may have witnessed some of our successes (and possibly, some of our failures). We may not always have done enough to share the journey with our clients or made it simple for them to offer feedback, air concerns or even explore new opportunities and ideas.

So as we enter a further phase of growth we want to ensure that our client intimacy and core values that have always been the platform of our success remain so into the future. Without client input, our innovation and growth will slow and our ability to serve will be eroded.

It is with this motivation in mind that we recently launched Phase I of our CustomerCare program. Over the summer, our Control and Professional Services Managed client base was introduced into this new program marked by the presentation of a small launch-pack, which also formally acknowledged our gratitude for their loyalty and support.

Phase I program aims are:

  • To acknowledge our managed services and ‘Control’ clients’ loyalty and business
  • To thank them for their continued support
  • To ensure that we continually provide excellent customer service through annual Customer Satisfaction surveys
  • To facilitate continual improvement for the services we provide

In Phase II (early 2013), we will extend the CustomerCare program to include our License and Professional Services Consultancy projects (where appropriate) to ensure that we continue to provide excellent customer service and value for money across all client engagements and service lines.

The output from the CustomerCare program is a fundamental part of how we assess our performance against client expectation and take soundings to improve services and support in 2013 and beyond.

If you have any questions on our CustomerCare program, please do not hesitate to contact linda.anderson@rocela.com

Rocela Events ….. coming up!

As we enjoy our typical Scottish summer (!), our thoughts turn to our next stream of Rocela events programmed for autumn and, dare I say it, winter!

Our Thought Leadership Sessions are as popular as ever – events in the enterprise software marketplace continue to provide much fodder for speculation, debate and serious discussion;

• The rate of Oracle’s acquisitions must be causing much consternation in most CIO and Senior IT professionals’ minds. How does a large enterprise organisation manage this ever increasing portfolio of products? How do they ensure value for money and risk reduction?
• Oracle aside, what about the bigger picture – enterprise application software asset management covering all the biggies! Where do you start with this sometimes herculean task?
• And more recently, the recent ECJ ruling on used software trading has raised many questions with no clear answers at this point. This one is likely to run on and on and on.

How to control costs, reduce risk and remain compliant is still high on enterprise organisations’ agenda. Our Rocela Control™ sessions remain a firm favourite with our prospects who relish the chance to discuss this often complex area in a safe environment. They value listening to our clients who have, more often than not been in similar licensing situations and with Rocela’s help, now enjoy a high degree of license management and cost control.

Finally, the interest in R12 is still running high. Our professional services team have been very busy over the last 12 months with numerous R12 Upgrade or implementation projects – we have an unprecedented level of expertise in this area that we can bring to these very popular R12 sessions.

If any of these sound interesting and you would like to attend, then please contact Linda Anderson on linda.anderson@rocela.com to be added to the invite list.

We hope to see you soon.

Vote for Rocela – Oracle Partner of the Year Awards 2012/2013

Vote Rocela!

The UK Oracle User Group has recently revealed the shortlisted partners for the OUG Partner of the Year Awards 2012/13. Rocela are delighted to announce that we have been short-listed in 2 categories for this year’s awards.

The adjudicators, all end users of Oracle, have shortlisted up to six partners for each award and we are delighted to be included in the category for E-Business Suite Partner of the Year and Managed Services Partner of the Year.

We are inviting all of our clients to support Rocela in these awards and would kindly ask you to vote for us before the deadline of 10th September 2012.

Martin Mutch, CEO Rocela said “Being shortlisted for these awards acknowledges that Rocela continues to set the standard in the Oracle E-Business Suite and Managed Services industry – this recognition is thoroughly deserved by our hardworking teams and I’ll be keeping my fingers crossed for them and the final results later in the year.

Another great award for Rocela!

Rocela has enjoyed further recognition from the ‘The Great Place to Work® Institute’ as we were awarded a position of 19th in the UK’s Best Workplaces category for small businesses. Once again, this was made all the more satisfying and rewarding as this was our first year of entry into ‘The Great Place to Work® Institute’ for both the Scotland and UK programmes 2012.

Our co-founders, Martin Mutch and Kenny Wilson received the award during the lavish ceremony on Thursday 24th May, which was held in the Painted Hall of the Old Royal Naval College, Greenwich.

The Great Place to Work® Institute UK is part of the world’s largest consultancy specialising in workplace assessment and enhancement. Every year Great Place to Work® surveys some 5,500 organisations around the world representing around 10 million employees. This gives them unrivalled insight into what makes an organisation’s employees tick and how leaders can improve their business performance by understanding and improving their workplace culture.

Martin said, ‘I am very proud of the culture at Rocela and the team. Kenny and I were delighted to pick up this award on their behalf.

Congratulations to everyone’.

Rocela is a great workplace!

It’s always satisfying to win awards for company performance or innovation – it’s very different (and much more gratifying) to receive an award recognising that we are a great workplace!

So when it was revealed that Rocela had won a ranking of 6th out of 10 finalists in this year’s ‘The Great Place to Work® Institute’ listing for Scotland’s Best Small Workplaces (in our first year of entry into the programme) we were especially flattered and excited.

The Great Place to Work® Institute UK is part of the world’s largest consultancy specialising in workplace assessment and enhancement. Every year Great Place to Work® surveys some 5,500 organisations around the world representing around 10 million employees. This gives them unrivalled insight into what makes an organisation’s employees tick and how leaders can improve their business performance by understanding and improving their workplace culture.

Martin Mutch, Rocela CEO said “I am delighted that Rocela, in its first year of entry into this programme, has been awarded with this ranking.  We are committed to providing a happy, healthy and supportive place for our employees to work and continually look to encourage knowledge sharing, innovation, staff development and ideas creation.  This way, with happy employees, we will always have happy customers.

“At Rocela, we empower our staff to create their own environment and it is rewarding to see how successful this is.

“This award truly recognises Rocela as great workplace, echoing the results of our own internal staff surveys and feedback and I am extremely proud of their achievement.”

Oracle experts Rocela events for 2012

Rocela’s Oracle experts have been involved in a considerable number of client side activities this year – from assisting large enterprise organisations declare their Oracle ULA to helping a global utilities company upgrade to Oracle R12.

Our website, twitter and blog all try to educate, deliver value and convey our deep knowledge of ‘all things Oracle’ however there is nothing better than looking us in the eye and asking us the difficult questions.

That is why we are planning a Roadshow of events for 2012 – taking us all around the UK (Edinburgh, Aberdeen, London, Manchester) to talk to large enterprise organisations on;

• Oracle Thought Leadership – a peer to peer ‘behind closed doors’ session discussing Oracle trends, product roadmap, Cloud, ULA’s, Virtualisation, Strategic Vendor Management to name a few.
Rocela Control ™ Session – a presentation on the complexities of Oracle license management and how our proven SAM methodology, Rocela Control ™ can help. This will also include a client case study, where one of our customers will present on their situation, what problems and impacts this was causing and how engaging with Rocela benefited.
• R12 Sessions – presentations and peer to peer discussions on how we can help assess whether Oracle R12 is best for your organisation and how its new features/functions will benefit.

We have run a number of these sessions before which have prompted the following comments;

“Great to hear from other contacts in the industry and how they have tackled the same sort of issues we are facing.” IT Director, Retail Company

“(This session) has helped us consider whether Oracle R12 is the right move for us.” IT Manager, Public Sector Organisation

“Rocela has given me an invaluable insight into the benefits and pitfalls of Oracle’s ULA’s – many of which I was not aware of before!” License Manager, Financial Institute

If you are struggling with the complexity of Oracle licensing, need to reduce risk and cost or need advice on Oracle R12, then please email Linda Anderson on linda.anderson@rocela.com with your contact details and highlight which event you would be interested in attending.

Have a Merry Christmas and a Prosperous 2012.

Oracle experts Rocela speaking at UKOUG 2011, Birmingham

Oracle experts Rocela will be speaking at this years’ UKOUG Conference in Birmingham’s ICC. We will be presenting on the complexities of Oracle licensing and cost management.

Ian Smith, Executive Director of Rocela will discuss ‘How to master the art of Oracle Compliance and Cost Management’. Ian will explain how a proven software asset management methodology can achieve on-going compliance while ensuring right-sizing of Oracle licensing to aid cost management and control.

If Oracle license management is your responsibility and you need to find ways of reducing cost and risk, then come along to Executive Room 1 on Monday 5th December at 17.45pm to hear more.

For more information on the UK OUG Conference 2011, visit the UK OUG’s website.

We look forward to seeing you there.

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